Cable TV Support / FAQ

The federal government is requiring that on June 12, 2009, TV stations cease broadcasting in analog and switch to all-digital signals. Analog TV sets not connected to cable, satellite, or other pay-TV service (in other words, TVs that use an antenna or rabbit ears for over-the-air TV) will need a digital converter box after June 12, 2009. Analog-only TVs connected to a cable television service (such as Ygnition's) will continue to work after the transition and will not need a converter box. This will not affect gaming consoles, VCRs, DVD players and similar products. The federal government is offering discount coupons for viewers who need to purchase converter boxes for analog TV sets. More information on the DTV transition is available at www.DTV.gov. For discount coupons, visit www.dtv2009.gov or call 1-888-388-2009.

Ygnition has partnered with Dish Networks to provide you with the best digital packages and service available for your Community.

Often the leasing office for your Community will have channel line-up cards available. Alternately, you can view our channel lineup, our online guide, TVGuide and online at TVGuide.com and Yahoo TV.

No. Any TV that does not have a Digital receiver will receive the Premium Cable TV service at no extra cost. However, in order to receive the complete digital package on all of your TV sets you would need a Digital receiver on each TV.

No. Typically this is considered a construction item and since Ygnition does not own the Community we cannot make changes to your unit. This type of installation could affect your security deposit.

No. You can leave a signed permission to enter form at your leasing office. This allows our Field Technician to complete the job in your absence. That way your service will be installed and ready for you when you get home. We do require that customers be home for DVR or HDTV installations. Please be aware that permission to enter is only available if you live in an apartment and at your leasing office's discretion. Residents in condominium or town-home units will not be able to leave permission to enter.

In the world of sports broadcasting, situations may arise where providers are not permitted to broadcast games in certain parts of the country resulting in blackouts. These blackouts are designed to:

• Protect the individual team territories and rights
• Protect the television rights holders in the competing teams’ home markets.

Please Note: Ygnition does not have control over blackout restrictions.

In many areas, the regional sports network (such as Fox Sports or Sunshine Sports) is the broadcast outlet for multiple sports teams. Often, more than one of the teams are playing at the same time. The regional sports network determines which game will be broadcast on the “primary feed” and which games will be broadcast on an “alternate feed.” There are seven alternate feeds to choose from as a digital subscriber.  If you are a sports fan be sure to sign up for America’s Top 200 or higher and receive all of the alternate sports feeds for your area at no additional cost.

You can find a listing of the games that will appear on an alternate channel in your area here

Parental Controls allow parents to apply password protected locks on programming based on rating, or on a channel-by-channel basis. Any programming recorded or live, which has not been approved requires a pass-code. (See: How do I set up Parental Controls)

No. Your service will work with out a phone line plugged into your Digital receiver. However, if you do have your Digital receiver plugged into a phone line you will be able to order Pay-Per-View events with your remote control.

In order for you to receive a Pay-Per-View event you must subscribe to any digital TV package.

If your Digital receiver is hooked up to a home phone line (land line), you will be able to order a Pay-Per-View event via the remote.

If you do not have a home phone line plugged into your digital receiver or you are having problems ordering please Click to Chat or call us at (866) 876-3278 to speak with a Customer Care Representative for assistance.

No. At this time Ygnition does not support Cable TV cards. Since Ygnition’s television service is a satellite based service, Cable TV cards are not available.

A Digital Video Recorder or DVR is a Digital receiver that allows you to record your favorite TV shows, sports and movies for later viewing. Once recorded you can pause, rewind and fast forward through your recordings. You can even pause or rewind live TV. DVRs are available for any Digital subscriber.

A TiVo is a Digital Video Recorder or DVR that allows you to record your favorite TV shows, sports and movies for later viewing. Once recorded, you can pause, rewind and fast forward through your recordings. You can even pause or rewind live TV. TiVo units are available for customers who subscribe to our Basic or Premium Cable packages which do not require a Digital receiver.

You can add a DVR or TiVo to your service today by calling (866) 876-3278 or click on Customer Login at the top of this page to sign up online.

Yes. All Ygnition DVR and TiVo units come with dual tuners. This means you can record up to two shows at the same time.

The recording capacity can very slightly between the different types of DVRs.

• TiVo can hold up to 80 hours of programming in standard definition
• The Digital DVR can hold up to 100 hours of programming in standard definition.
• The HD/DVR can hold up to 30hrs of HD programming or up to 200 hours of programming in standard definition.

Yes. TiVo allows you to increase your recording capacity by choosing one of four video recording qualities:

• Best – up to 23 hours. Suggested for sports and action movies
• High – up to 37 hours. Suggested for drama and films
• Medium – up to 48 hours. Suggested for daytime talk shows and animation
• Basic – up to 80hours. Suggested for news

Ygnition’s digital DVR’s do not have the ability to expand the recording capacity.

No. There is no limit to the amount of recording you can schedule for the future but keep in mind that once the recording space is filled up, programs will have to be deleted in order to make room for further recording.

A standard Digital DVR or TiVo cannot record HDTV programs. However, we do carry HD/DVRs that will record HDTV programs. Subscription to one of our HD packages is required. HD service is not available at all communities.

Yes. With the TiVo service and associated software that you can download from tivo.com, you may transfer your recorded programs from your TiVo unit to your networked computer. At this time, programs cannot be transfered from an Ygnition DVR to your computer.

To schedule a recording with your Ygnition DVR take the following steps:

• Press Guide to open the Program Guide
• Using the arrow keys on your remote, highlight the show you wish to record in the Program Guide and press the Select/OK button on the remote.
• The Create Timer menu will open. From here you can set up the frequency and type of the recording.
• When all your options have been set up, click on Create Timer.
• The DVR is now set up to begin the recording once the show comes on and you will be automatically returned to the program you had been watching.

High Definition Television or HDTV is broadcast digitally, usually displayed in a 16:9 format (letter box) and has twice the number of lines as standard digital TV.

No. Digital cable is still broadcast in standard definition and will work on all current TVs. HDTV is broadcast in HD, requires a special digital receiver and HDTV set and has twice the lines of resolution as a standard television. You cannot watch HDTV programming on a regular TV.

Yes. Your HDTV will display all high definition and standard definition cable channels.

If you live at a community where Ygnition provides HDTV service, all you need is an HDTV, an HD receiver and a subscription to an HD programming package.

Ygnition makes it convenient to find out about all the services offered to your Community. In the leasing office we have a binder describing all of the products and services available at your community. You can also visit the Cable TV section of ygnition.com to view the services at your Community. Finally, you can Click to Chat or call us at 866-876-3278 to speak with a customer care representative.

Yes. Ygnition’s HDTV receivers do have HDMI connection available; however customers must provide their own HDMI cable.

Yes. Ygnition’s HDTV receiver has a digital audio output; however customers must provide their own digital audio cable.

No, but we do recommend that you have your HD receiver plugged into a phone line to keep the programming guide up to date and to order Pay-Per-View movies and events.

HDTV programs are about 33% wider than standard programming. When you watch standard definition programs on an HD channel, the program does not fill up the screen completely so it displays black bars on the edges.

There are three main HD resolutions:

• 480p – Although high quality, this format is not technically HDTV. 480p displays 480 lines of resolution which are progressively scanned.
• 720p – This is the standard that has been adopted by ABC and FOX for their HD broadcasts. 720p has 720 lines of resolution which are progressively scanned. This has almost twice the resolution of 480p.
• 1080i – This is the standard that has been adopted by PBS, NBC and CBS. 1080i has 1080 lines of resolution. This is the highest resolution available at this time.

Most HDTVs have the ability to display all of these resolutions.

Currently, many people do not have HDTVs and those people would not be able to view the HD programs on their regular TV sets. Because of this not all of the programming content is broadcast in HD by the networks. However, new HD channels are being added frequently. Check our HD Channel listing often for the most up to date information

Ygnition’s Premium Cable TV service runs straight from the wall to the back of the TV through a coax cable and does not have a Digital receiver. To receive all of the channels your Community offers please follow these steps:

• Make sure your television is set to Cable TV (CATV). Consult your television’s user manual for instructions on how to do this.
• Auto-program your television. This will scan all available frequencies to find all the channels available. Consult your television’s user manual for instructions on how to do this.
• If you have tried these steps and are still having problems please Click to Chat or call (866) 876-3278 for further assistance.

Often the leasing office for your Community will have channel line-up cards available. Alternately, you can view our channel lineup, our online guide, TVGuide and online at TVGuide.com and Yahoo TV.

To set up parental controls on your Digital receiver take the following steps:

• Press Menu on the remote
• Select the Lock System option. Then enter a password (4 digit number) using the number pad buttons on the remote
• Select OK, then re-enter the password.
• Select OK. Your password has now been saved.

To lock a channel so it cannot be viewed without entering the password, take the following steps:

• Press Menu on the remote
• Select the Locks or Parental Controls option from the Main Menu.

Note: If the receiver is locked, it will prompt you to enter the password.

• Select the Channel Locks option.
• Use the arrow keys on your remote to highlight the desired channel from the channel listing.
• Press the Select button to lock or unlock the highlighted channel.

If the check box next to the channel has a checkmark, the channel is locked. If the check box next to the channel does not have a checkmark, the channel is unlocked.

• Select the Save option to save the changes.
• Select Lock System on the System Locks menu and enter a password to lock the channels.

To lock programs by rating, take the following steps:

• Press Menu on the remote
• Select the Locks or Parental Controls option from the Main Menu.

Note: If the receiver is locked, it will prompt you to enter the password.

• Select the Ratings Locks option.
• Highlight the Rating that corresponds to the lowest acceptable audience age.

Note: All ratings that are more restrictive than the selected rating are also selected.

• Press the Select button to lock the highlighted rating
• Select the Save option to save the changes.
• Select Lock System on the System Locks menu and enter a password to activate the Rating Lock.

If your Digital receiver needs to be reset please try one of following options:

• Unplug the power cord going from the Digital receiver to the wall for 30 seconds and then plug it back in.

OR

• On the front panel of the Digital receiver while the receiver is still on press and hold the power button for 15 seconds. The Digital receiver should power itself off and then turn back on.

If you are having trouble with the remote control for your Digital receiver, please take the following steps:

• If your remote control has lights, but is not working try pressing the SAT mode button. This will tell the remote to control your Digital receiver.
• If you have no lights at all on your remote control try changing the batteries.
• If you are still having problems please Click to Chat or call (866) 876-3278 for further assistance.

If you are receiving no picture or sound from your Digital receiver, please try the following options:

• Reset the Digital receiver. (see: How do I reset my Digital receiver?)
• Check the coax cable that is connected from your wall to the Digital receiver to ensure that it is securely connected.
• If you are still having trouble, please Click to Chat or call us at (866) 876-3278

If you are receiving picture from your Digital receiver, but no sound, please try the following options:

• Reset the Digital receiver. (See: How do I reset my Digital receiver?)
• Check the audio cables that are connected between your Digital receiver and your TV set or surround sound system to ensure they are securely connected.
• If you are using a surround sound system, make sure your surround sound receiver is set to the proper output (i.e. TV or Cable/DBS)
• If you are still having trouble, please Click to Chat or call us at (866) 876-3278

If you are receiving sound from your Digital receiver, but no picture, please try the following options:

• Reset the Digital receiver. (See: How do I reset my Digital receiver?)
• Check the video cables that are connected between your Digital receiver and your TV set or surround sound system to ensure they are securely connected.
• If you are still having trouble, please Click to Chat or call us at (866) 876-3278

To program your Digital receiver remote to control your TV, VCR or other devices, take the following steps:

• Look up the “remote codes” for your brand of TV, VCR, or other device. These can be found in the user guide that came with your Digital receiver. If you do not have a copy of the user guide, you may find one here.
• Press and hold the button for the device you wish to control (TV, VCR or AUX) for about six seconds until all mode button backlights come on then release.
• Use the number buttons to enter the three digit number (four digit for AUX mode) corresponding to your equipment. The light will blink off after each digit is entered and then return to a steady light.
• Press the pound (#) button. If the code entered is valid for the remote, the mode light flashes three times.
• To verify the code works, press the mode button. Try several different functions for that equipment. Some codes may provide partial function, or respond differently than the button’s titled function. Try the other codes listed for that device until you find one that offers full functionality.

In order for you to receive a Pay-Per-View event you must subscribe to any of our digital TV packages. If your Digital receiver is hooked up to a home phone line, you will be able to order a Pay-Per-View event with the remote. If you do not have a home phone line plugged into your digital receiver or you are having problems ordering please Click to Chat or call us at (866) 876-3278 to speak with a Customer Care Representative who can assist you.

To connect your TiVo take the following steps:

• Connect a coax cable from the cable jack in the wall to the RF In jack on the back of the TiVo.
• Connect a coax cable from the RF Out to the cable in on your TV set.
• Set up either a network connection or a phone connection from the TiVo using one of the following:
  • Wired Network Connection (i.e. an Ethernet cable from the Ethernet jack in the back of your TiVo unit to an Internet connection such as a modem or Ethernet jack in your wall)
  • Wireless Network Connection (special wireless TiVo adapter required)
  • Phone Connection (i.e. a telephone cable from the phone jack in the back of your TiVo unit to a phone jack in the wall.)
• Connect the power cord from the wall outlet to the back of the TiVo.
• Turn on your TV and tune it to channel 3 or 4 (depending on the switch setting on the back of the TiVo).
• If you see the "Welcome to TiVo" screen, you are ready to begin Guided Setup. Follow the instructions on the screen to complete the setup of your TiVo.

Due to the complexity of the setup of digital DVRs, please contact us via Online Chat or at 1-866-876-3278 to schedule a technician’s visit.

If your Ygnition DVR does not record here are some steps to take to determine the possible causes:

• Ensure that the digital receiver is not losing power
• Be aware of recording conflicts
• Verify that the My Recording screen is not sorted differently than before. If it is, then scroll through the list to find the recorded event.
• The DVR will record over the oldest unprotected event if it needs room to record a new event.

Note: Protecting an event keeps the DVR from recording over the events that you want to keep. If every program is protected and there is no more room to record a new event, the new event will not be recorded.

If your TiVo does not record here are some of the possible causes:

• Check to make sure the TiVo is not losing power
• Be aware of recording conflicts
• Verify that your Now Playing list has not been re-sorted in a different order.
• Be aware of the priority of your repeat recordings. Your TiVo will record over the oldest unprotected event if it needs room to record a new event.

To protect a recorded event from being deleted from your Ygnition DVR take the following steps:

• On the remote select Menu
• From the Main Menu select Preferences (opt. 8)
• Select My Recordings (opt. 1)
• Using the arrow keys on your remote, highlight the event you would like to protect then click Select/OK on the remote.
• Select Protect

Once an event has been protected it cannot be deleted automatically. You must manually delete the event (See: How do I delete a recording?).

To protect a recorded event from being deleted from your TiVo take the following steps:

• Go the the Now Playing list by pressing the TiVo button twice, or select Now Playing from the TiVo Central Screen.
• Highlight the program you wish to protect in the Now Playing list.
• Press Select to see the program information screen.
• Then select the Keep Until… option
• On the next screen you can choose to Keep Until I Delete, or specify a date.

Note: By default, programs you record are saved until space is needed for new recordings. The oldest recordings may be deleted to make room for new recordings.

To set up a recording with your Ygnition DVR take the following steps:
Note: You can record the program you are currently watching by pressing Record on your remote control

• Press the Guide button on the remote to open the Program Guide
• Using arrow keys on the remote highlight the show you wish to record in the Program Guide, and press the Select/OK button.
• A menu will open up called Create Timer. Use the arrow keys to select the Timer Frequency, the Timer Type and the Options that best suit your needs.
• When all your options have been set up, click on Create Timer.
  • The DVR is now set up to record your selected program and you will automatically be returned to the program you had been watching.

To set up a recording with your TiVo take the following steps:
Note: You can always record the program you’re watching by pressing Record on your TiVo remote control.

• Press the Guide button on your TiVo remote
• Using the arrow keys, highlight the title in the Guide you wish to record
• Press the Record button
• Select Record This Episode.
• After the recording has been scheduled, you will be automatically returned to the guide.

To delete a recording from your Ygnition DVR take the following steps:

• On the remote select Menu
• From the Main Menu select Preferences (opt. 8)
• Select My Recordings (opt. 1)
• In the My Recordings list, use the arrow keys to highlight the event you would like to delete then click Select/OK on the remote.
• Select Delete to erase the recording.

To delete a recording from your TiVo take the following steps:

• Go the the Now Playing list by pressing the TiVo button twice, or select Now Playing from the TiVo Central Screen.
• Using the arrow keys, highlight the program you wish to delete in the Now Playing list.
• Press Select to see the program information screen.
• Select the Delete Now option

Note: If you are watching a recorded program once it ends you will have the option to delete it. If you don’t delete it, the program is available to watch again from the beginning on the Now Playing List.

To set your Ygnition DVR to record a series take the following steps:

• Press Guide to open the Program Guide
• Using arrow keys on the remote highlight the show you wish to record in the Program Guide, and press the Select/OK button
• A menu will open up called Create Timer.
• Select Timer Frequency
• Under Timer Frequency, select New Episodes. This will record all new episodes (no repeats) of the program on the channel you select.
• Select the Timer Type and Timer Options that best suit your needs
• Click on Create Timer.
• The DVR is now set up to record your selected series.

To set your TiVo to record a series take the following steps:

• Press the Guide button on your TiVo remote
• Using the arrow keys highlight the title in the Guide you wish to record
• Press Record
• Select Get a Season Pass. This records every episode of a series that airs on the channel you choose, even if the day or time changes.

After the TiVo service schedules the recording, you’ll automatically be returned to the guide.