Digital Home Phone Support / FAQ

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Ygnition Digital Home Phone

What is Ygnition Digital Home Phone?

Ygnition Digital Home Phone uses Voice over Internet Protocol, which allows you to make and receive calls through your broadband Internet connection using a standard touch-tone phone.

How does Ygnition Digital Home Phone work?

Ygnition Digital Home Phone service works with any touch tone, corded or cordless telephone. Our Phone Adapter (ATA) converts your phone calls into data which is sent through your high-speed Internet connection. You can call anywhere at anytime for less than a standard home phone line, and your number can go everywhere you do!

What features are included with Ygnition Digital Home Phone?

Most features you would enjoy on a standard home phone line are included with the Digital Home Phone service plus many more:

Unlimited Local and Long Distance calling within the US and Canada
Call Waiting
Caller ID
Three-way calling
Voice Mail
Call Block
International Calling

Do I need a special type of phone to use Ygnition Digital Home Phone service?

No. Ygnition Digital Home Phone service works with any touch tone, corded or cordless telephone.

Do I need to have my computer turned on when I talk on the phone?

No. Your computer does not need to be turned on when using Ygnition Digital Home Phone service.

Can I still use the Internet while making phone calls?

Yes. Your computer and Ygnition Digital Home Phone service can share the Internet connection.

What is a virtual phone number?

For a small fee, a virtual phone number allows you to have a second phone number from an alternate area code. This is often used so that family members in another area code can call you within their own area code, which allows them to avoid long distance charges.

Can I make international phone calls?

Ygnition Digital Home Phone service does permit International calling however a credit card is required to be kept on the account to enable International calling. Calling rates vary depending upon the country you are calling to. Visit the Digital Home Phone section of our webpage or call for more details.

What is E911?

While the E911 system through Digital Home Phone services will appear to work very similarly to your standard analog telephone, there are a few important differences you need to be aware of.

Due to the portable nature of Ygnition Digital Home Phone service, E911 must be activated in order for the police and fire departments in your area to know where you are located. The best way to do this is through the online account portal at www.ygnition.com/voiceportal. Until you login to the portal and enter your physical address, our system cannot determine where your device and phone are being used.
Each time you move or travel with your Phone Adapter (ATA), you will need to update your information on the account portal. It may take a few days to activate and change your location within the 911 system, so please be sure to register well in advance of moving the location of your Digital Home Phone service.
Electrical or Broadband Outages can prevent 911 dialing with our system as your phone service is relying on both your broadband connection and electrical power. If these go out, so will your Digital Home Phone service. Once the power and broadband connection return, your service will be restored.

Can I keep the phone number I currently have with Ygnition’s Digital Home phone service?

Yes. Your current number can be ported over from your previous phone provider to Ygnition Dital Home Phone. However it can take up to 30 days to finalize the changes and the number must stay active with the previous provider during this process. If the number does not stay active with the previous provider during the porting process, your previous provider may release the number to another customer.

Can I use a fax with Ygnition Digital Home phone service?

While Ygnition Digital Home phone is primarily a service designed specifically for voice communications our customers have experienced good results in using it for their fax needs as well.

Troubleshooting

How do I set up my Ygnition Digital Home Phone service?

To set up your Ygnition Digital Home Phone service, take the following steps:

Power off your network devices including your modem and PC.
Connect one end of a standard RJ-11 phone cable to the Phone Adapter’s PHONE 1 port. Connect the other end to your telephone or fax machine.
Connect one end of an Ethernet network cable (included) to the INTERNET port of the Phone Adapter. Connect the other end to your Cable/DSL modem.
Connect one end of a different Ethernet network cable to the ETHERNET port of the Phone Adapter. Connect the other end to the Ethernet port of your PC.
Power on the cable/DSL modem.
Connect the included power adapter to the Phone Adapter’s power port,
Plug the power adapter into an electrical outlet. The power LED on the front panel will light up as soon as the Phone Adapter powers on.
Power on your PC.

You can also find a diagram of this process in the Ygnition Digital Home Phone User Guide included with your Digital Home Phone kit or here in PDF format.

What if I do not get a dial tone?

If you do not get a dial tone with your Ygnition Digital Home Phone service, take the following steps:

Check all cables to ensure they are connected properly and that the POWER, INTERNET and PHONE 1 lights are lit on the Digital Home Phone Adapter.
Power down the Digital Home Phone box for 30 seconds and turn it back on.

If you are still having trouble, please Click to Chat or call us at (866) 876-3278

How do I set up the Voice Mail feature on my Ygnition Digital Home Phone service?

To set up your Ygnition Digital Home Phone Voice Mail, take the following steps:
If you are accessing the Voicemail system for the first time

From your own phone, dial your phone number
If calling from a different phone, dial your 10-digit phone number and press * to access your voicemail box (once your recording picks up).
The default password is 0000
Enter a new password at the voicemail prompt
Re-enter your password at the prompt
If the password has been accepted, you will hear a recording stating “your password has been changed successfully.”
Press #
Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not calling from your home phone press the * key.”
To change your mailbox busy greeting, press 2
To change your mailbox no answer greeting, press 3
To compose and send a new message, press 5
To go to the CommPilot Voice Portal press the * key
To repeat the menu press #

Can I manage my Digital Home Phone features Online?

Yes, you can manage your Ygnition Digital Home Phone features at www.ygnition.com/voiceportal

How do I access my Voice Mail?

If you are accessing the Voicemail system for the first time

From your own phone, dial your phone number
If calling from a different phone, dial your 10-digit phone number and press * to access your voicemail box (once your recording picks up).
The default password is 0000
Enter a new password at the voicemail prompt
Re-enter your password at the prompt
If the password has been accepted, you will hear a recording stating “your password has been changed successfully.”
Press #

How do I setup call forwarding?

You may activate and edit the options for the Call Forwarding Always (CFA) service. You can turn this service on or off, or edit the options, at any time. The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant.

There are different variations of call forwarding, such as Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or are talking on your phone.

The Call Forwarding Always feature can be enabled by pressing *72 on your phone, followed by the phone number to which your calls are redirected. You may disable this feature by pressing *73.

How do I set up International Calling?

To activate International Calling on your Ygnition Digital Home Phone account you must first add a credit card to your account to secure the International Long Distance charges. You can add a credit card to your account by calling in to our Call Center at 866-876-3278.

Can I use multiple telephones in different rooms?

Yes. As long as all of your phone-jacks are centrally wired to the same phone line you can setup multiple phones in various rooms. To do this take the phone cord from the Digital Home Phone box’s Line 1 port and plug it directly into a wall jack in the residence, as long as there are no wiring issues in the residence this should provide service to all jacks.

Can I use my Ygnition Digital Home phone service with a router?

Yes you can your Ygnition Digital Home Phone service with a router; however we recommend that you plug your Digital Home Phone Box directly into your modem for best results. If you choose to use a router, connect an Ethernet cable from the ETHERNET port of the Digital Home Phone adapter into the Internet or WAN port of your router.