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Customer Testimonials
Dear Ricky:
Thanks for the follow up - I got your voice messages as well. The number
referenced here is the correct home phone number, I can usually be reached
here between 7-9 PM in the evenings and usually on weekends.
I was able last night to get through on the phone to a young man I believe
that identified himself as Bernard. He indicated that the local channel
problem was the same as you mentioned in the previous e-mail. He instructed
me last night to do a QAM scan to identify transponders and that I would
have to do the same again tonight because all were not expected to be
identified on the first scan. I was only able to retrieve the local PBS
channel last night, I repeated the scan this evening and all seems to have
been recovered.
Thanks again for your support, and be sure to thank the folks who man the
phones. On the few occasions where I have had to be in touch with customer
service at Ygnition, I have have dealt with only folks who were most
knowledgeable and certainly among the most cordial and freindly that I have
ever dealt with over the phone.
Please pass this along to the customer service manager; Ygnition seems to
have a great plan in place!
Many thanks again,
John D Fort Worth, TX- 4/26/06
Dear Sir/Madam,
I just wanted to take this opportunity to highly recommend three outstanding
employees with Ygnition. When signing up for new cable service in the past
week, I received superior customer service from Annette, Call Center
Customer Support Representative, Bridget, Call Center Customer Support
Representative, and Steven, Assistant Manager. Annette and Bridget
were dedicated to serving me in a first class, effective, and efficient
manner. Both Annette and Bridget carefully and clearly explained all
details regarding my new cable service with Ygnition. Annette and Bridget
are Ygnition employees that do deliver the highest level of service and
support to the customer and should be recognized for their dedication to
exceeding my expectations.
Steven, Assistant Manager, embodies a leader and team player in whom
Ygnition should take great pride in having with the organization. Steven
actively listened to my feedback regarding the first class service that I
received from Annette and Bridget. Additionally, Steven genuinely
appreciates every customer and ensured that my experience with Ygnition
will be as pleasurable as possible. Steven is an asset to Ygnition and
model for other Ygnition employees to follow. Steven should be commended
for his outstanding leadership and professionalism.
I am moving away from my family for the first time in my life and I
sincerely appreciate that I will be working with a professional company like
Ygnition. Should you have any questions or require additional information,
please feel free to contact me at anytime. I look forward to being a
Ygnition customer.
Thank you for your consideration.
Sincerely,
Jason B Phoenix, AZ - 4/02/06
I'd like to say that you have some of the best customer support in the DSL
industry. I travel alot and have dealt with many. When I called for
assistance with getting hooked up we ran into some unusual problems and the
technician was patient and very willing to find solutions.
I'd like to say thanks to Lee for doing a great job!
Heather V - 4/01/06
This is great! I was informed about 24 hours ago that my apartment complex
offered Ygnition. Now I'm surfing the web faster than ever! Otis came to my
home this morning and couldn't get my connection going. He gave me some
advice to get an ethernet card for my laptop. I did and Ray at customer
service helped me get going. So far, my experience with Ygnition has been
terrific. I look forward to many more hours of web-surfing pleasure. Thank
you Otis and Ray!
Ryan G San Jose, CA - 5/20/05
I will indefinitely be leaving Pinnacle Mtn View by 5/31/05. Could you
please have my service disconnected by then? I will have the T-1 modem sent
back asap. Could you please give me the address to send it to? Thanks for
the great service you have provided me. I don't think I have had a better
internet provider than Ygnition.
Sincerely,
John H Clearfield, UT - 5/9/05
Dear Customer Service Manager:
Just wanted to commend you on the outstanding service I received from Ira
regarding a billing issue. He was courteous and extremely helpful, and made
the extra effort to follow up with me a week after my initial call to ensure
my issue was resolved.
Many thanks,
Ingrid T Plano, TX - 5/2/05
Today I called Ygnition around 3 PM Central time to get help with my
internet. I don't remember the name of the man that helped me, but he
provided the best help I have ever had when calling a company for
troubleshooting. Not only was he friendly and encouraging during my
frustration, but he also helped me download Spybot to clean up my computer.
He went above and beyond what Ygnition requires of him, and he did it with a
helpful attitude. Please find out who he was and let him know that he does a
great job for your company(he wrote some notes under my account, so I'm sure
you could find his name there). I had been annoyed with Ygnition's services
for the past 5 days until I talked to this man, but he redeemed the company
through one simple phone call. I would love it if you commended him for
doing a great job.
Thank you-,
Jennifer P Arlington, TX - 3/23/05
Dear Ms. Sanford:
I am not one to dole out praise easily, but it would be a crime at this
point not to compliment your staff. I actually look forward to contacting
your staff for help with the various issues that crop up from time to time.
I normally wait on hold for a fraction of time and I always get my questions
answered correctly. Of all the tech support groups I have dealt with in
this year (SBC, Lingo, and Linksys among others) yours stands out as
delivering what I expect as a demanding customer. I don't know what you pay
your crew, but its not enough. They are that good. AND I have a valid
measuring stick as I worked with AT&T customer support personnel for many
years and completely understand what technical support has to do. I am sure
you get ugly-mail from time to time. It is the nature of the business.
Throw it in the trash. Your group is the best in the business, period.
Sincerely,
Michael C San Jose, CA - 3/17/05
Hi Stephanie,
I just wanted to commend Mr. R. Brown in technical support for his
outstanding knowledge and customer service. I have Ygnition internet and
Ygnition voice (phone) and I had an issue with my phone and Vonage had me
reset the ygnition modem blaming it in the ISP (Ygnition). Which wasn't
accurate, because my whole internet service went down afterwards and
escalated my problem. Luckily when I called Ygnition Net, Richard remembered
me and immediately fixed the problem and set up all the codes through static
setup. In addition, he took the time to explain in easy terms what was going
on instead of rushing me off the phone and sounding like a "confusing
tech." His service was great the first time (couple months ago), and I was
relieved when he answered the line and remembered who I was, and had the
solution to my problem. Now my phone line actually works better too, and
that was suppose to be Vonage's responsibility!
Cheers to a job extremely well done!!
R Covert Grand Prairie, TX- 3/3/05
Stephanie, I thought you should know that Dave Wright recently helped me to
get on line with your service. He was very patient, cordial, knowledgeable,
and a pleasure to work with. I rate him as a 10! He made the experience of
getting on line a pleasure. Please pass this on to your management.
Thanks.
B. Fried - 1/1/05
Hi,
My name is J. King, I am a new Ygnition customer, and I'm writing to
praise one of your employees. Last week I was having difficulty setting up
my new Broadband service and was about to cancel my subscription even before
I got started. I believe Kyle went above in beyond in delivering customer
service by looking into resolving issues I was experiencing with my Windows
98 system. He gave me a direct number to reach him to avoid a long wait when
I had to call back and even followed up the next day to continue my
installation. This is just note to say thanks, and Kyle was a great
representative of outstanding service to me as a new customer.
J. King Houston, TX - 1/1/05
I have had several experiences now with your service. I can honestly say
that your company is the most impressive of any type of company I have done
business with. You are excellent. Please stay with your high standards of
customer support.
Thanks,
Dan
Dan S. Webster, TX - 12/21/04
I want to express my appreciation to Anthony McIntosh, and all the night and
weekend Customer Support people, who are there when I need them.
Especially at holidays, when families and friends celebrate while the night
shift works, please pass it along that there are people out in the field who
have sincere gratitude for the extra effort.
Thanks again - and have a good Holiday season.
Webster J. Dallas, TX - 12/15/04
Hello Rich!
As you can see, I am up and running. I asked you for your email
address because I wanted to make sure I emailed you upon connection to let
you know that I sincerely appreciate all of your assistance regarding my
services. My first contact with you was, well, less than pleasant. I
apologize again for not using my 'friendly voice' the first time we spoke. I
was extremely frustrated when I got home and realized that my entire order
was all wrong, nothing had been done etc...
When we moved to this property I failed to ask about high speed service
because we had DSL. Prior to moving we had already decided to switch to Road
Runner once we were all moved in. Well, I called Road Runner and was told
that they could not service me because they are not allowed to work this
property. I was not happy. I contacted the office manager and she informed
me that all cable services are provided by Ygnition and that, unfortunately,
high speed internet access was not yet available. I was not happy. I did not
want to go back to DSL because it is not much fast than dial up (in my
opinion and because we are not located to a wire center). I just decided to
fore go internet service until the property was ready. After waiting 3
months I finally get a flyer about new high speed internet from Ygnition. I
call and I inquire. Turns out we had to also add the cable. That really was
not in our budget, but okay. We will just have to lay off the weekly trips
to marble slab Anyway, I set up the order etc.... only to get home the day
it was due and find out it was all wrong. I call and get you. I go off and
you calmly and politely allow me to vent (quite loudly) before you begin to
try and explain what happened. I keep interrupting you and yet you remained
calm and professional. I cancel the order and I tell my husband that
Ygnition bits etc.... He waits a few minutes and asks me to call back and
reorder. We need internet access. dial up is waaaay to slow. DSL was not
much faster and we can not get Road Runner (no offense). I wait. I call back
and ask some questions. I hang up. I call back a few hours later and I get
you. I felt even smaller than I did the first time around, but at least it
was an opportunity to apologize and the get your name. I was frustrated and
it was not your fault. You just got that call. The funny thing is that, now,
every single time I call you answer. However, I am glad. I am also happy. My
order was completed correctly today. You provided me with ACCURATE
information and outstanding customer service. It did not even take me 5
minutes to get things set up and going. It was so easy.
Whew!! I did not mean to be so long winded. I simply wanted to say 'thank
you' for representing Ygnition well. I hope that my experience with this
service is just as wonderful as my interactions have been with you.
Regina
Regina D. Houston, TX - 12/03/04
Dear Ygnition,
On December 1, your technition, Robert, came to the Gables Pin Oak Park
complex to fix a problem that I was having with my cable service. He was
extremely helpful and courteous. I just wanted to write to you to let you
know what a great employee you have!
My cable connection now works perfectly fine and, once again, I am very
satisfied with my service.
Once again, he is a wonderful representative for your company.
Sincerely yours,
Christine E. Houston, TX - 12/03/04
Jeff C. was great helping me with my connection problems today....
he represents you very,very well. Thanks....
H. Wells Dallas, TX - 10/29/04
Ms. Sanford,
I thought I would take a moment to let you know how thoroughly and
professionally David W. handled my service call today. It took editing
in DOS through several processes, through which he changed the language
until the problem was solved. I am now up and running, very thankful for
such competent and pleasant people to work with when things go wrong.
We have been with you since the Fairways at Raccoon Creek complex originally
installed the service. The same installer/troubleshooter who set us up is
still with the company, coming quickly if something has gone wrong with the
equipment. That hasn't been needed for a long time, but the point is that
Ygnition is unusually wise in its staffing and good to those who work there.
David mentioned you are a great supervisor, someone he both likes and
respects professionally.
My compliments to you both. You are invited to forward this to the person
you report to... seems appropriate to the atmosphere there.
With regards,
S. Johnson Littleton, CO - 10/21/04
Glenn,
Thank you so much for offering to help me before you left for Chicago. I
had called with a complaint about customer service. You explained that your
recent acquisition of USOL in Houston along with several other carriers had
overextended your capabilities to handle customer issues.
Since our conversation, I was able to solve my email issues on my own with
the help of your website's FAQ page. Also, I received an email from Tech
Support with explicit instructions for setting my email preferences. Today
I received a follow-up call from Kyle, who helped me get my wireless router
online in a matter of minutes. He told me that ten new people had come
onboard to meet your growing customer service and technical support needs.
I retract all of my complaints and am more than impressed with the level of
service I have received. Though my initial experience with Ygnition was
shaky, I feel very satisfied with Ygnition. I think that speaking directly
with you put my mind at ease...I doubt there are many enterprises in which
the CEO and Co-Founder takes such a personal interest in his/her customers.
Best wishes,
P. Atherton Houston, TX - 9/02/04
Just wanted to take this opportunity to say KUDOS to Tamika. If all your
customer service representatives were like her, you'd never have any
customer complaints. She helped me with my transfer issues, was extremely
pleasant and VERY helpful. She's top notch !!!
Deborah S. Sugar Land, TX - 8/19/04
Ms. Clement,
My name is Lauren Davenport and I live at Camden Terrace in Ft. Worth, TX.
A few months ago I wrote you an email concerning my cable service.
I just want to say thank you. Your company acted very promptly and we have
not had anymore satellite outages since. Thank you very much.
Lauren D. Forth Worth, TX - 8/17/04
Don't see anyplace to write my compliments in, but I hope this gets to the
people it should!
Just got off the phone with a CSR named Justin for some scheduling issues
and new service. Overall it had to be one of the best calls I've ever made to
anyone's customer service department!
Justin was nice, pleasant and extremely helpful. So, he gets a "GREAT JOB!"
from me at least!
Thanks!
J. Sweet Forth Worth, TX - 7/28/04
Dear Stephanie:
I wanted to write and let you know what a great job all of your tech team
members do. They are always very helpful, and they nearly always are able to
answer my questions and get me back on track.
I especially want to let you know what a GREAT job Jonas has done in helping
me with a very difficult situation. I have a computer hacker that has
attached himself to my system and has complete remote control over my Brand
New Dell computer. He is constantly giving me problems, blocking me from
things and just being and all around difficult problem. Jonas has gone OUT
OF HIS WAY to help me, taking time to help me secure safe email, set up
programs that even my hacker cannot break, and to simply provide outstanding
support. He is one of the nicest men I have talked to on my long road of
tech support with this Hacker. I have spent many an hour on the ohone with
both Dell and Ygnition, trying to overcome these problems. I just want you
to know that Jonas has gone above and beyond for me and I am very thankful.
I do not know what the future holds for me in terms of continuing to compute
over the Internet, considering my Hacker , etc.. but I assure you, I will
stay with Ygnition as long as I use the Internet, just because of Jonas and
the excellenct service he has provided.
Thank you,
C. Marshall Garland, TX - 6/22/04
I very much appreciate the excellent service that Ygnition provided me
during and after my account contract. Quality service like yours is,
unfortunately, a rarity these days. I wish you good luck with your
continuing success.
Sincerely,
R. Peterson Santa Ana, CA - 2/10/04
I must relay to
your highest level management my total satisfaction with
your Tech. support team. I have had occasion to call several
times with problems, including the installation of a router,
and have every time been impressed with their ability and
knowledge.
My most recent call, 10-20-03, involved a complete outage.
I must single out your representative Penny, who was not
only pleasant and professional but who also corrected my
problem within minutes.
As a consumer with choices, I am happy to tell you that
as long as you provide the consistently excellent service
you have provided I will be a happy customer for Life.
Thank You,
K. Hartman Dallas, TX - 10/21/03
Thanks so much for you help. Ygnition is a big improvement
(over BroadBandNow). All of you are doing a fantastic job
with the switch over from bbnow.
My best regards,
B. Horton Santa Cruz, CA - 10/20/03
Thanks for the great service. You guys run a good program.
J. Wilson San Jose, CA - July 2003
I just wanted to say THANK YOU for your excellent service
over the past three months. Customer service and technical
support have been unwavering in providing quality service.
I work in customer service as well, and I know good service
when I hear it. For the first time ever, we can trust that
our internet connection is going to be ready for us when
we're ready to use it. Comcast is now trying to get us to
sign up for their service, but not in a million years.
Thanks again for your support.
C. Ireland Roseville, CA - 6/5/03
Thanks for the great service. You guys run a good program!
J. Wilson San Jose, CA - 6/3/03
Hey Brent,
Just wanted to say thanks again for looking into my connection/speed
problem, and for being so diligent in figuring out how to
solve the issue. That is fantastic customer service. I really
appreciate.
Take it easy.
B. Wright - 5/16/03
Just a note of thanks to Julie, Brooks & Brent for reassurances
& explanations during the recent E-Mail Server outage,
replacement & recovery. With no prior exposure to that
kind of occurrence, I might have gone nuts without their
advice & support.
A. Karp - 4/18/03
I just wanted to THANK ANDREA for her wonderful technical
support over the phone. My service didn't seem to work for
the past three days but thanks to a quick phone call to
her and her charming, wonderful personality and easy instructions,
I was back up in barely five minutes.
THANKS ANDREA !!
E. Park - 3/13/03
"...this has been the best broadband that I've ever had
and this was with several DSL providers and cable as well..
Cable is very nice down, not at all so up.. I do not serve
files from my computer but do upload to two servers in Texas
and am always concerned with upload speeds, particularly
when uploading an entire server that has been compromised
and needs a backup.. something that has happened only once
but can take a very long time if the up is slow.. having
that speed in reserve is very important to me..
Thanks again Brent,
W. Sagar, Oregon customer - 1/13/03
I understand that Patty works for you, and I wanted to congratulate
her on excellent customer and technical skills...she quickly
discovered it was a network card driver, and I needed a
new one (which worked as soon as I installed it, she was
right). Most importantly she was very patient with me and
never frustrated. TO MY SURPRISE SHE CALLED this morning
to see if everything was OK. I worked in customer service
at Microsoft 12 years ago, and never did you receive a call
back just to double check....GREAT WORK PATTY--I HOPE NEXT
TIME I HAVE TO CALL IN I GET YOU.
Best Wishes:
M Fletcher, Principal XXI IBM LABS--DALLAS TX - 11/18/02
A special note of appreciation to Brent and Sarah for advice
& guidance recently rec'd in dealing with, and future prevention
of, a sizable worm/virus attack of a few days ago. Norton
Anti-Virus prevented damage from the attacks, but advice
& instruction were much needed in changing my e-mail setup
so as to discourage further intrusions. Many thanks!
A. Hartzak - 11/4/02
Morning!
First of all...just a thanks for the awesome service! I
had more downtime when I had my own T1 to run my web hosting
business! Your uptime thus far has been incredible!
I have gotten an incredible deal via my cell phone provider
with more talk time than I could ever possibly use so I
was leaning towards disconnecting my residential line with
Qwest. I read the FAQ and it states that a dial tone is
not mandatory to maintain my T1 access from you guys. I
just wanted to double check before I requested that my phone
line be turned off.
Thanks and keep up the great work!
C Whalen - 10/14/02
Just wanted to say my experience has been fantastic with
you all at Ygnition. Jonas, who took my call when I ordered
the service, was the most technically knowledgeable person
I've ever spoke to from any kind of service provider. He
was the reason I immediately joined after asking about various
details of the DSL connection. Greg, my installation technician,
finished the job perfectly and on time much to my delight.
A big thanks to Jonas, Greg, and everybody there at Ygnition
for getting me back on the 'net in no time flat after moving
to Phoenix from DC. Keep up the great work!
N. Kassal - 9/9/02
Thank you for you prompt response to my e-mail and to my
problem. At first, I thought all that "you guys rock" stuff
on your website was just a good marketing ploy, but now
I'm starting to see that its not that way at all, and I
totally agree... you guys DO rock! Thank you again for prompt
service to my complaint.
Have a wonderful day!
K. Smith - 9/7/02
Thank you, Brooks, for your help. I've been very impressed
with all the customer service I've received from Ygnition.
You were the icing on the cake. Thanks again.
R. Storey - 8/27/02
Thank you very much for your prompt response and action.
Kudos to you and your team for great customer service.
Regards,
V. Tionquiao - 6-12-02 Portland, OR Customer
Just wanted to say I'm a new customer and I'm very happy
with my service so far. Installation was a snap and the
performance is great.
Thanks!
Marc 8/9/02
I am writing to express my thanks, amazement, and appreciation
for what the technical support staff of your company did
for me the other day.
Sitting in my home office working away, I received a call
from the technical support staff to inform me that there
was trouble with the Ygnition system in my area and that
the problem was being addressed and should be resolved by
early evening.
Wow!!!!! A help desk calling me??? Wish I had hold music...just
kidding. I was blown away. I couldn't believe it. It turned
out I actually helped them, because locally there was no
problem with my service. It was working great, and the technician
was very appreciative of that information. Evidently it
would help isolate the problem.
I just wanted to share my good feelings about the service
you all have provided. It has been consistent, quality,
friendly, helpful service and I appreciate that so much.
I know in the marketing department of the company I work
with, we love "testimonials," so if you want to use this,
feel free.
Sincerely,
S. Herr 8/6/02 Texas Customer
I just wanted to let you know what a GREAT job your Call
Center did with my call in about my internet being down
on July 24,2002. He got me back up and running ASAP. Thanks
for keeping everyone on their toes. Keep up the good work!
Sincerely,
A. MOORE 7/26/02
Post Addison Circle Senior Leasing Consultant
I wanted to take a couple of minutes to let you know how
well I think Kimberly, Ygnition's Community Marketing
Manager, is doing out in the field. I recently took a trip
to Dallas, and Kimberly and I went to the majority of our
Uptown properties. I have heard nothing but positive comments
from the on-site staff regarding Kimberly and her willingness
to help. She has attended almost every property function
that we have had in order to increase penetration. She has
truly created a working relationship with all the staffs
in Dallas, and I know that they feel comfortable approaching
her with any issues that might come up. Just thought you
should know!
Thanks!
E. Jarkins 7/25/02
Contracts Administrator - Ancillary Services
Post Apartment Management
As a Community Manager of Deer Valley Apartment Homes, I
am very grateful for the professionalism and support that
we receive from Ygnition. When Ygnition first became
available, I was hesitant to recommend a specific High-speed
Internet Access company to our residents. I am now very
confident in promoting Ygnition as the best server available
at our community. I have heard nothing but positive feedback
from our residents regarding Ygnition. Residents, as well
as Management, really appreciate having the same technician
service our Community.
I also want to recognize Anne Gieseke, Ygnition's Community
Marketing Manager as being very helpful in coordinating
the transition from Velocity to Ygnition. I also really
appreciate her help in sponsoring a BRE Properties Inc.
Managers meeting. Along with Anne, Dan Wilson, your CTO
was also very informative and helpful in answering questions
regarding the services and promotions available to our residents.
Sincerely,
D. Ataide 7/23/02
Community Manager, Deer Valley
As an I.T. Professional with a background in managing Internet
services, I had shopped around the US for years for residential
broadband with a very discriminating eye toward uptime,
evil Telco Contracts, high installation expense, and availability
limitations. I wanted a worry-free residential Internet
Service Provider, which would accommodate my technical requirements
at a good price and then stay out of my way! And it wouldn't
hurt if they had the high-end reputation and customer relations
to provision my business customers in the future.
Ygnition provides me with all the good and none of the
bad. I was introduced to Ygnition's high speed Internet
service as I moved in my fantastic new apartment, managed
by B.R.E. Properties. Well beyond my expectations, Ygnition
and B.R.E. have provided built-in high-speed access to my
apartment, with totally worry-free activation, no contracts,
and at the lowest price I found.
I tend to rarely need tech support (in fact, I tend to spend
more time troubleshooting and training for any given ISP
than they do for me) but Ygnition again, delighted me
there. Ygnition has the most professional and proactive
tech support I have ever met in a major ISP. When we had
a minor outage due to an Internet failure outside of Ygnition's
control, Ygnition customer support took it upon themselves
to call every customer within minutes just to notify them
of the problem, and then to call again when it was resolved.
That saved me an hour or two of troubleshooting my end of
the connection, and was therefore the most pleasant service
interruption I've ever had!
Even without their grassroots sales referral program and
their value-added business-to-business relationship programs,
I would recommend their service to anyone.
Thanks, Ygnition!
Dan Bethe - 6/6/02
I want to commend you on your excellent product/service.
Devin and I have been so happy with the speed and reliability
of our Internet connection. And the few times I've called
customer service, I've experienced helpful and informative
service. I believe we're spoiled!!!
Thanks, again, for your service.
S. St. Clair 5/22/02
Folks, I thought I'd drop you a short email thanking you
for the excellent service you provide. I can't recall the
last time I had a problem with the service you've been providing
me. This is exactly the type of service I want. Now, if
only you could provide me additional services in the same
hassle-free manner. VoIP, TV over broadband, etc ...
T. Chandra 5/12/02
I wanted to thank Ygnition for doing a good job with Portent's
internet service. We have not had any trouble with the service
since you got us set up.
Thanks again.
J. Cass 4/22/02
I just wanted to extend Kudos to Ygnition for all the
great work. It's been great working with such an awesome
group of people at your company. They are always friendly
and helpful . . . willing to go the extra mile for Post.
The great service does not go unnoticed.
Special Kudos to Darren / Ryan / Nik for all the help with
Denver, California, and Phoenix ...also like to thank Greg
@ Phoenix and Adam @ Dallas for the continued great service!!
Thank you,
R. Brown 3/8/02 Post IT Network Operations
Thanks a ton, you have been the best customer service person
that I have ever worked with.
J. Justice 2/11/02
Thanks again! You guys are great! I'm impressed in the first
15 minutes of service!
C. Whalen 2/4/02
You guys rock!!!!! Best support I have ever seen in the
Internet business, and you are straight up and honest in
your service and support.
Thanks for the information on the email address. I already
received my call from the network engineer regarding my
IP information... I am up and running the way I had hoped
to be.
If you ever need a testimonial... let me know. You get two
thumbs up from me...
J. Corio 1/31/02
Thanks for getting back to me. I want to make sure that
good work gets properly recognized and/or rewarded.
I was having some difficulties getting Word Documents to
"send" through my email. My first step was to call AOL (my
email provider) and they quickly took the "it's not our
problem" position. I decided to call Ygnition to see if
I could get resolution. I have to say , while I didn't get
the name of the guy who helped me, I have never been as
pleased with tech-related service. He understood my issues,
explained what was happening, immediately solved the problem
and did so with a great, "can do" type of attitude. He was
polite, spoke in non-tech terms and took the time and effort
to be certain I understood what we were doing. Compliments
and gold stars for him and Ygnition!! Thanks very much!!
Best Regards-
S. Schaubach 1/22/02
Allow me to take this opportunity to comment on your home-office
Ethernet service and Internet access. First let me say that
the type of service that you decided to offer to residential
apartments is groundbreaking. I searched for a service provider
who would run the infrastructure and provide 10BaseT Ethernet
into the unit. I needed a type of service that would be
reliable and not run over any existing phone or cable line.
The level of service, the product, and the access is excellent.
I am very satisfied with Ygnition Communications. In my
opinion, it is by far the best service offering available.
Your local staff in the Dallas area: Kimberly Zabel and
Adam Clement go beyond making your service offering satisfactory.
It is excellent and competitively the best Internet service
available. Kim & Adam are excellent professionals with a
dedicated commitment to customer service.
Sincerely,
S. Elliott 1/17/02
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